Customer Service Policy

We are here to help, quickly and kindly.

How to Reach Us

All support runs through our Contact page — it is the fastest way to reach a real person.

Response Time

We aim to reply within 24 to 48 hours, 7 days a week.

Service Hours

Phone support is available 10 am to 10 pm EST, 7 days a week.

What We Help With

• Order status and tracking.
• Returns, refunds, and damaged items.
• Product questions and scent recommendations.
• Subscription changes and cancellations.
• Account and payment help.

Order Modifications

Need to change an address or item? Contact us right away.

Before Shipment

We can usually update address or swap products if the order has not shipped.

After Shipment

We cannot redirect a package in transit, but we will help with a return or reshipment.

Complaint Handling

We take concerns seriously.

1. Share the details through the Contact page.
2. We review within 48 hours.
3. We propose a resolution — replacement, refund, or store credit.
4. We follow up to confirm you are satisfied.

Community Discounts

We proudly offer 15% off for military, first responders, government employees, and teachers through verified ID. Reach out via Contact to learn more.