FAQ

We use sustainable alder wood, natural stone, and durable alloy instead of cheap plastics, with fragrance oils inspired by fine perfume houses. Scents last for miles, not minutes, and our formulas are clean and safe.

Yes. Our formulas are vegan, cruelty-free, and free from parabens, phthalates, formaldehyde, DEA, mineral oil, petroleum, propylene glycol, and dichlorobenzene — safe for the people and pets you love.

Orders ship within 1 to 3 business days and usually arrive in 6 to 12 business days. Shipping is free worldwide and we cover all duties.

Yes. You receive a tracking link by email as soon as your order ships. Allow 24 to 48 hours for tracking to activate.

You have 60 days from delivery to return eligible items. We email a free return label and refund within 5 to 10 business days to your original payment method.

Each month you receive a new premium scent. Swap scents, change frequency, or cancel anytime through your account or the Contact page.

We accept major cards and common secure payment methods. All payments are encrypted via PCI-compliant processors; we never store full card numbers.

Yes. Car fresheners and home diffusers are covered for 12 months against material and workmanship defects. Accidental damage can be repaired at a discount.

Yes. We offer 15% off for military, first responders, government employees, and teachers with verified ID. Reach out via the Contact page to learn more.

Use the Contact page. We reply within 24 to 48 hours, 7 days a week, and phone support is available 10 am to 10 pm EST daily.