Refund Policy

Your satisfaction is the whole point. If something is not right, we make it easy to make it right.

60-Day Return Guarantee

You have 60 days from delivery to return any eligible item for a refund. No fuss, no pressure.

What Qualifies

Eligible for Return

• Unused or gently used fresheners within 60 days.
• Diffusers in original condition with accessories.
• Items that arrived damaged or defective.

Not Eligible

• Final sale or limited-drop items marked non-returnable.
• Empty or fully consumed products.
• Items damaged by misuse or accident after delivery.

How to Start a Return

1. Visit the Contact page and share your order number.
2. We will email you a free return shipping label.
3. Pack the item and drop it at the carrier.
4. We process your refund once it is scanned in.

Refund Timing

Refunds are issued to your original payment method within 5 to 10 business days after we receive and inspect the return.

What to Expect

• Email confirmation when the refund is initiated.
• Bank or card processing may add 1 to 2 extra days.
• Store-credit refunds are often faster if you prefer.

Free Return Labels

Every return includes a prepaid label at our cost. You never pay to send something back.

Subscription Returns

For Scent of the Month subscribers, you may pause, swap, or cancel anytime. Returned unopened shipments follow the same 60-day policy.