Shipping Policy

We believe great scent should arrive without surprises. Here is everything you need to know about how we get your order to your door.

Free Worldwide Shipping

Every order ships free, anywhere we deliver — no minimums, no fine print. The price you see is the price you pay.

Processing Time

Orders are processed and dispatched within 1 to 3 business days after you place them. Pre-orders and limited drops may carry separate timelines noted on the product page.

Estimated Delivery

Once shipped, most orders arrive within 6 to 12 business days, depending on your location and local carrier conditions.

Domestic (US) Estimates

• Standard: 6 to 9 business days
• Remote areas: up to 12 business days

International Estimates

• Most regions: 8 to 12 business days
• Remote regions: may extend beyond 12 business days

Duties and Taxes

We cover all duties and import fees. You will never be asked to pay customs charges on delivery. The cost is on us.

Order Tracking

As soon as your order leaves our warehouse, you will receive a confirmation email with a tracking number and a link to follow your package in real time.

Tracking Tips

• Allow 24 to 48 hours for tracking to activate.
• Check spam if the email does not appear.
• Contact us via the Contact page if tracking seems stuck.

Damaged or Lost Packages

We stand behind every shipment.

If Your Package Arrives Damaged

• Photograph the outer packaging and the item.
• Reach out through our Contact page within 7 days of delivery.
• We will arrange a replacement or refund at no cost to you.

If Your Package Is Lost

• Wait until the estimated delivery window has passed by 5 business days.
• Contact us with your order number.
• We will investigate with the carrier and reship or refund.